Refund policy

1. Our 14-day money-back guarantee

Monthpot is sold by Affintech LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

If you are not happy with Monthpot, ask for a refund within 14 days of a payment the guarantee covers and you get the full amount back. You do not need to give a reason.

2. What the guarantee covers

• Your first payment for a subscription, monthly or yearly: ask within 14 days of that payment.
• Each yearly renewal: ask within 14 days of the renewal charge.

The refund covers the whole payment, including any extra members and any tax charged with it.

3. The free trial

Every new household gets a 30-day free trial. You do not need a card to start, and nothing is charged during the trial or when it ends. You pay only if you choose a plan. Your 14 days start from that first payment, not from the start of the trial.

4. How to ask for a refund

Use either of these:

• Go to paddle.net, find your order with the email address you paid with, and ask for a refund there.
• Email us at info@affintech.com. Tell us the email address you paid with and, if you have it, the order number from your receipt.

5. How you get your money back

Paddle pays the refund back to the payment method you used, in the currency you paid in. Paddle sends you a confirmation when it is processed. Your bank or card issuer may take several business days to show it on your statement.

6. What happens after a refund

A refund under the guarantee also cancels the subscription it paid for, so you are not charged again. Your household's data stays there for you to view and export, and you can start a plan again at any time.

7. Adding and removing members

Your plan includes 2 members. Each extra member costs $3 a month or $30 a year.

• If you add a member during a billing period, you pay for the rest of that period straight away, in proportion to the time left.
• If you remove a member, the lower price applies from your next renewal. The current period's price stays as it is.

These are pricing rules for changes during a period. They do not limit the money-back guarantee.

8. Other charges and mistakes

If you think you were charged by mistake, charged twice, or charged after you cancelled, contact us and we will put it right. For any other charge, such as a monthly renewal you forgot to cancel, get in touch and we will look at your request fairly.

Referral credit has no cash value, so it is not paid out as a refund. If a payment was partly covered by credit, the refund is the amount you actually paid.

9. Your legal rights

This policy adds to your rights under the law where you live. It does not take any of them away. Our terms of service and Paddle's buyer terms also apply to your purchase.

10. Contact

Affintech LLC
Sharjah Media City (Shams) Free Zone
Sharjah, United Arab Emirates
Email: info@affintech.com

For a payment or refund, you can also contact Paddle at paddle.net.